Built for faster customer support workflows

Turn customer messages into clear support actions.

Orbit Support AI membantu admin toko online menganalisis pesan pelanggan, membuat balasan siap kirim, mencatat data yang perlu dicek, dan menentukan next action tanpa mengarang informasi bisnis.

Try the assistant → Contact us
24/7support workflow
0 guessno fake stock or shipping data
1 clickready-to-send reply
Live AI workflow demo
Orbit: Kirim kasus bisnis nyata. Saya akan membuat balasan siap kirim, data yang harus dicek, risiko, dan next action.
Pelanggan marah paket rusak minta refund sekarang dan mau kasih review jelek. Nomor pesanan belum diberikan.
Orbit: Output akan memprioritaskan respons empatik, data verifikasi, catatan operator, dan langkah refund yang aman.
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Triage

Intent & urgency detection

Membaca pesan pelanggan dan mengelompokkan kasus menjadi order, stok, ongkir, komplain, refund, atau campaign.

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Safety

No hallucinated business data

Jika stok, ongkir, promo, atau nomor pesanan belum ada, assistant meminta data itu dulu sebelum memberi jawaban final.

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Operations

Daily support automation

Membantu admin toko merespons banyak pesan pelanggan dengan alur yang rapi, aman, dan konsisten.

Built for real support workflows

Designed for Indonesian online sellers who need fast replies, clear handoff notes, and fewer mistakes during customer conversations.

How it works

Orbit Support AI classifies customer intent, evaluates urgency, drafts customer replies, prepares operator notes, identifies missing data, and explains business risk before recommending the next action.

Best for

  • Stock and shipping questions
  • Damaged package and refund complaints
  • Promo requests and campaign planning
  • Human handoff for high-risk cases